Responsibilities:

• Strategically evolve and grow PROFTIT to empower the team to deliver the best-in-class customer experience
• Reports directly to the COO, and collaborate with all digital leadership to establish priorities and develop a strategy for internal and external CRM integrations.
• Prioritize goals, build consensus across teams and stakeholders, clearly communicate objectives
• Identify opportunities when an integration to or with PROFTIT would elevate the brand experience
• Develop and innovate on business processes using PROFTIT tools
• Participate in architecture discussions, regularly propose and discuss solutions to system and product changes
• Own the overall product plan and roadmap
• Understand multi-level customer and end-user needs
• Use executive communications and interacting with R&D, Project and company managers

 

Requirements:

• 1+ year of experience in CRM and/or product management
• 2+ years of experience in project management
• Experience working in agile enabled teams
• Strong analytical skills and business judgment, with the ability to discern ‘must have’ market requirements from ‘nice to have’ requirements
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and customers
• Possesses the appropriate level of technical/functional expertise and knowledge
• Hands-on, get it done, results-oriented operating style