Technical Support Team Leader

Job Description

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating your team members. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Working days and hours: 

Mondays to Fridays, 09:00 – 18:00; (Online availability for employees up to 21:00). 

 

Responsibilities

• Creating an inspiring team environment with an open communication culture
• Diagnose and troubleshoot technical issues, including account setup and configuration
• Setting clear team goals
• Delegating tasks and set deadlines
• Properly escalate unresolved issues to appropriate internal teams
• Discover training needs and provide coaching
• Monitor team performance and report on metrics
• Intervene when necessary to aid the group in resolving issues

Requirements

• Proven experience in technical support
• Fluent English – MUST
•  Hands-on experience with computer environment
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Knowledge of customer service principles and practices
• Multi-tasking capabilities
• Experience as a team leader or manager – an advantage