We Are Hiring

Junior Technical Support Agent

PROFTIT, an international company provides unique management software for the Fintech industry, which enables businesses to create extraordinary customer relationships with cutting-edge technology and the most innovative and flexible CRM solution in the market. We are looking for a Technical Support Representative to provide enterprise-level assistance to our customers. As part of this role, the agent will Diagnose and troubleshoot software issues in order to help our customers with the company platforms interface. Additionally, Responsible for ongoing communication with customers, internal company departments, and 3rd party providers in order to reach resolution and ensure customer satisfaction.

Responsibilities:

• Handle customer technical inquiries through chat, phone and email channels
• Set up and configure company products as well as external components
• Escalate issues through cross-organizational teams
• Track and Manage customers ongoing issues via ticketing system and task management platforms (Zendesk, Jira)
• Follow up with clients to full resolution
• Perform training sessions to clients on the company products
• Communicate with 3rd party software providers to troubleshoot integration issues
• Prepare reference material for users by drafting operation instructions

Requirements:

• At least 1 year proven work experience as a Technical Support Agent, IT Help Desk – Advantage
• Familiarity with Web API principles - Advantage
• Hands-on experience with computer environment
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Knowledge of customer service principles and practices
• Highly proficient in spoken and written English – MUST
• Self learning and “out of the box” thinking capabilities

Working days are Monday through Friday. Our office is located in Ramat Gan. Morning shift is 9:00am-6:00pm, and an evening shift is 12:00pm-9:00pm.

Senior Backend Developer

PROFTIT, an international company that provides unique management software for the finance industry, enables businesses to create extraordinary customer relationships with the most innovative, flexible, and affordable CRM solution in the market. We’re looking for a Senior backend developer with in-depth knowledge of working with large and scalable systems.

About the Role:

• As the Senior backend developer, you will be working in a fast-paced, team environment.
• Develop back end, cloud-based applications.
• Write clean, efficient, and maintainable code that meets project objectives.
• Develop and deploy new features to facilitate related procedures and tools.
• Support existing applications and develop new ones.
• Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.
• Contribute to all phases of the development lifecycle.
• Working with git and pull requests for development flow Agile development cycles that include short daily meetings and sprints of several weeks which include QA deployment and fixing.
• Learn new technologies and patterns and contribute your knowledge to improve the application.
• Learning and investigating technologies and open-source projects that are used or will be used in the project.
• Create and maintain comprehensive project documentation.

Required Experience:

• 4+ years of experience as a backend developer.
• At least 4 years experience with PHP and frameworks like Laravel - must.
• Experience working with relational databases such as MySQL and ORM libraries - must.
• Experience working with Redis and Elastic search or other NoSQL DB.
• Experience working with development environments and apps such as Jira, Git, and Docker.
• Experience working with Kubernetes - Advantage.
• Experience with Node.js\Go and microservices - Advantage.
• Experience with frontend technologies such as React\ Angular\ Vue.js - Advantage.

Why Join Us:

Be part of a dynamic team where you can contribute to creating cutting-edge CRM solutions for financial institutions. Work in a collaborative and innovative environment that values your expertise and professional growth. Enjoy the opportunity to make a significant impact in the company. Join us at PROFTIT and help us revolutionize the CRM industry!

Senior DevOps Engineer

 PROFTIT is a fast-growing B2B software provider that empowers businesses to build exceptional customer relationships with the most innovative, flexible, and affordable CRM solutions on the market. Our product is a multi-dimensional, cloud-based system that offers a comprehensive business automation solution for financial institutions.

We are seeking a passionate Senior DevOps Engineer to join our top-notch tech team at PROFTIT.

As a key member of our team, you will:

• Deploy, automate, manage, and maintain GCP cloud-based production systems and infrastructure.
• Manage our production Kubernetes clusters and microservices using the latest technologies such as Kubernetes, Helm, Terraform, and more.
• Ensure availability, performance, security, and scalability of our product.
• Monitor, troubleshoot, and optimize the performance of the cloud-based infrastructure.
• Design, maintain, and manage tools for the automation of various operational processes.
• Collaborate with R&D engineering teams to ensure infrastructure and pipelines are optimized for high availability and scalability.
• Handle security issues.
  
  

Required Experience:

• 4+ years of experience as a DevOps Engineer.
• In-depth knowledge and experience with GCP cloud services – a must.
• Experience in building and managing CI/CD pipelines and using technologies like Kubernetes, Helm, Terraform, and Jenkins or ArgoCD – a must.
• Extensive knowledge of Linux server environments and Bash/Python scripting.
• Experience with centralized logging platforms and system monitoring tools.
• Experience in MySQL DB management – a must.
• In-depth knowledge and experience with AWS cloud services – an advantage.
• Experience in managing databases such as Redis and Elasticsearch – an advantage.
• Familiarity with GitHub Actions – an advantage.

Why Join Us:

- Be part of a dynamic team where you can contribute to creating cutting-edge CRM solutions for financial institutions.
- Work in a collaborative and innovative environment that values your expertise and professional growth.
- Enjoy the opportunity to make a significant impact in the company.

Join us at PROFTIT and help us revolutionize the CRM industry!