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B2B Marketing Specialist
Take ownership of all marketing activities of the company, including:Job description:
- Manage & expand PPC campaigns across various platforms
- Optimize & refine all aspects of the marketing funnel (assets, messaging & communication, content, flow, leads quality, sites, etc)
- Devise & implement email/chat marketing, retention, and automation activities
- Devise & implement tech + content SEO strategy and activities on relevant social networks
- Prepare timely reports on acquisition & traffic activities
We are looking for a seasoned specialist with holistic approach to marketing, who will dive deep to understand products’ target audiences, competitors, sales & marketing funnels and will build and scale up all marketing activities of the company.Job requirements:
- 3+ years of experience in B2B SaaS marketing
- Analytical, data-driven, result oriented
- Robust experience with analytics tools like Google Analytics, Hotjar or similar
- Technically sound – you know your way around GTM with advanced tracking setup and events configuration
- 2+ years of hands-on experience in Google Ads (search, display)
- 1+ years of hands-on experience in advertising on either Twitter, LinkedIn, Facebook, Quora
- English – mother tongue level. You know how to write marketing copy and microcopy that stands out from the crowd
- High proficiency in Excel. it’s your main analysis & optimization tool – you eat pivots & vlookups for breakfast
- Experienced in creating design & content briefs for banners, landing pages and sites
- Experienced in CRO processes of sites, landing pages, registration forms and user funnels
- Good understanding of on-page/off-page SEO and optimization strategies
Advantages::
- Advanced WordPress user
- Experience in email marketing & automation – huge advantage
Junior Technical Project Manager
Responsibilities:
- Coordinating internal resources for the flawless execution of projects
- Ensuring that all projects are delivered on-time & within scope.
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Develop a detailed project plan to track progress
- Measure project performance using appropriate systems, tools, and techniques
- Report and escalate to management as needed
- Manage the relationship with the clients and all stakeholders
- Create and maintain comprehensive project documentation
Requirements:
- Minimum 2 years of proven working experience as a project manager
- Information technology sector background -ADVANTAGE
- Solid technical background, with understanding or hands-on experience in software development and web technologies
- Excellent client-facing and interpersonal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to details and multi-tasking
- Strong working knowledge of Microsoft Office
- Experience in Sales – ADVANTAGE
- Fluent English (written & verbal) - MUST!!!!
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Technical Support Agent
We are looking for a Technical Support Agent to provide enterprise-level assistance to our customers. In this role, you will be the main focal point for customer inquiries and requests regarding the company’s products and be responsible to ensure overall customer satisfaction.Job Description:
Working Days & Hours:
- Mondays to Fridays. 9 hours rotating shift, 5 days a week, commitment to 3 evening shifts a week. Friday evening shifts can be done remotely.
- Morning: 09:00 – 18:00
- Evening: 12:00 – 21:00
Responsibilities:
- Handle customer technical inquiries through chat, phone, and a ticketing system
- Set up and configure company products as well as 3rd party components
- Escalate issues through cross-organizational teams
- Track and Manage customers ongoing issues via ticketing system and task management platforms (Zendesk, Jira)
- Follow up with clients to full resolution
- Perform training sessions with clients on the company’s products
- Prepare reference material for users by drafting operation instructions
Requirements:
- Hands-on experience with computer environment
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Knowledge of customer service principles and practices
- Highly proficient in spoken and written English – MUST
- Autodidacticism and “out of the box” thinking capabilities
- Proven work experience in technical support – an Advantage
- Familiarity with Web architecture, API principles (HTTP protocol) – an Advantage
