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Junior Technical Support Agent
PROFTIT, an international company provides unique management software for the Fintech industry, which enables businesses to create extraordinary customer relationships with cutting-edge technology and the most innovative and flexible CRM solution in the market. We are looking for a Technical Support Representative to provide enterprise-level assistance to our customers. As part of this role, the agent will Diagnose and troubleshoot software issues in order to help our customers with the company platforms interface. Additionally, Responsible for ongoing communication with customers, internal company departments, and 3rd party providers in order to reach resolution and ensure customer satisfaction.
Responsibilities:
- Handle customer technical inquiries through chat, phone and email channels
- Set up and configure company products as well as external components
- Escalate issues through cross-organizational teams
- Track and Manage customers ongoing issues via ticketing system and task management platforms (Zendesk, Jira)
- Follow up with clients to full resolution
- Perform training sessions to clients on the company products
- Communicate with 3rd party software providers to troubleshoot integration issues
- Prepare reference material for users by drafting operation instructions
Requirements:
- At least 1 year proven work experience as a Technical Support Agent, IT Help Desk – Advantage
- Familiarity with Web API principles - Advantage
- Hands-on experience with computer environment
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Knowledge of customer service principles and practices
- Highly proficient in spoken and written English – MUST
- Self learning and “out of the box” thinking capabilities
Working days are Monday through Friday. Our office is located in Ramat Gan. Morning shift is 9:00am-6:00pm, and an evening shift is 12:00pm-9:00pm.
SENDSenior DevOps Engineer
PROFTIT is a fast-growing B2B software provider that empowers businesses to build exceptional customer relationships with the most innovative, flexible, and affordable CRM solutions on the market. Our product is a multi-dimensional, cloud-based system that offers a comprehensive business automation solution for financial institutions.
We are seeking a passionate Senior DevOps Engineer to join our top-notch tech team at PROFTIT.
As a key member of our team, you will:
- Deploy, automate, manage, and maintain GCP cloud-based production systems and infrastructure.
- Manage our production Kubernetes clusters and microservices using the latest technologies such as Kubernetes, Helm, Terraform, and more.
- Ensure availability, performance, security, and scalability of our product.
- Monitor, troubleshoot, and optimize the performance of the cloud-based infrastructure.
- Design, maintain, and manage tools for the automation of various operational processes.
- Collaborate with R&D engineering teams to ensure infrastructure and pipelines are optimized for high availability and scalability.
- Handle security issues.
Required Experience:
- 4+ years of experience as a DevOps Engineer.
- In-depth knowledge and experience with GCP cloud services – a must.
- Experience in building and managing CI/CD pipelines and using technologies like Kubernetes, Helm, Terraform, and Jenkins or ArgoCD – a must.
- Extensive knowledge of Linux server environments and Bash/Python scripting.
- Experience with centralized logging platforms and system monitoring tools.
- Experience in MySQL DB management – a must.
- In-depth knowledge and experience with AWS cloud services – an advantage.
- Experience in managing databases such as Redis and Elasticsearch – an advantage.
- Familiarity with GitHub Actions – an advantage.
Why Join Us:
- Be part of a dynamic team where you can contribute to creating cutting-edge CRM solutions for financial institutions.
- Work in a collaborative and innovative environment that values your expertise and professional growth.
- Enjoy the opportunity to make a significant impact in the company.
Join us at PROFTIT and help us revolutionize the CRM industry!
SENDSenior Product Manager
PROFTIT, an international company provides unique management software for the Fintech industry, enables businesses to create extraordinary customer relationships with the most innovative, flexible, and affordable CRM solution in the market. As part of PROFTIT growth, we seek an experienced Product Manager with expertise in the specific needs and requirements of fintech regulations. The Product Manager will actively engage in a dynamic work environment, taking a hands-on approach to deliver solutions and practical recommendations for the creation of a cutting-edge, proprietary product tailored for internal company usage.
Responsibilities:
- Strategically evolve and grow PROFTIT to empower the frontlines team to deliver the best-in-class customer experience.
- Reports directly to the COO and collaborate with all digital leadership to establish priorities and develop a strategy for internal and external CRM integrations.
- Prioritize goals, build consensus across teams and stakeholders, clearly communicate objectives.
- Identify opportunities when an integration to or with PROFTIT would elevate customer experience.
- Develop and innovate on business processes using PROFTIT tools.
- Participate in architecture discussions and discuss solutions to system and product changes.
- Own the overall product plan and roadmap.
- Understand multi-level customer and end-user needs.
- Use executive communications and interacting with R&D, Project and company managers.
Requirements:
- 3+ year of experience in product management
- 2+ year of experience as product manager of Regulated Fintech/Forex Company
- Experience working in agile enabled teams.
- Strong analytical skills and business judgment, with the ability to discern ‘must have’ market requirements from ‘nice to have’ requirements.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and customers.
- Possesses the appropriate level of technical/functional expertise and knowledge.
- Hands-on, get it done, results-oriented operating style.
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Senior Sales Manager
PROFTIT, an international company provides the unique management software for the Fintech industry, enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. We are seeking a passionate Senior Sales Manager with wide experience in the Fintech & regulative forex B2B industry to join our PROFTIT family.
Job Responsibilities & Duties:
- Drive sales performance through implementation of sales and marketing initiatives, achieve targets.
- Build and maintain an effective relationship with key and potential clients, interacting with business partners and provide expert knowledge and support to ensure operational excellence and standard application of operating standards.
- Participate in negotiations and become a key player in administering contractual agreements with clients all over the world
- Provide the Company with marketing/sales intelligence related to own area of responsibility and help the Company performance
- A key player in budgeting and sales volume planning, tracking and reporting, compile relevant reports for management use
Requirements:
- Extensive working experience in similar roles in a highly competitive sales environment.
- Direct sales experience in Fintech & regulative forex B2B industry
- Excellent multiple stakeholders & Customer Relationship Management (CRM), with an ability to establish adequate personal and professional relationships
- Excellent communication skills both written/spoken in English, high ability to influence highly analytical and problem-solving ability
- Ability to work under pressure, independently and in a team
- Customer Service Oriented.
- Working knowledge of computer applications –PowerPoint/excel/word c
- 3-years Experience in B2B sales, sales ops or sales organization consulting preferred
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